June 15, 2022

Agency Admin Meeting

June 15^th, 2022

Via Zoom

Attendees:   Carly Walker, Melinda Zugelder, Mellinda Poor, Alyssa Hoekman, Marie Hickman, Misty Inman, Stephanie Gell, Kirstin London, Tami Kinman, Susanne Fendler, Lacey Haight, Alice Jones, Meagan Chandler, Silvia Lehman, Amy Wilson, Jordan Tomas, Ray Pelter, Samantha Adams, Scott Eastburn, Daniel Dickens, Tabitha Eck, James Ewell, Brianna Vincent, Joy Wilcox, Carrie Hicks, Tree Myers, Mirtha Strugo, Rene Speer, Reagan Watjus, Ana Contreras, Carl Kern, Laural O’Rourk, Gabe Piechowicz, Kevin Douglas, Norm Ingebretson, Sonya Spencer, Leonie Daniels, Robyn Matsumoto, NJ Sevitz, Nick Sifuentez, Noel Lamour, Cyrus Daniel, Kevin Furber, Daphne Weller, Kayla Pollard, Kristin Borg, Lisa Moosbrugger, Maleigha Myers, Zach Goodenough

• Staff Changes 
  1. Please send all questions to the help desk (submit a Freshdesk ticket or email HSDHelpDesk@lanecountyor.gov), roles/responsibilities are changing
  2. Melinda Zugelder on HMIS team 
  3. Hiring for a reports person 
• Freshdesk guide updates – Carly https://lchsdhelpdesk.freshdesk.com/support/home 
  1. Stats
  2. Remind staff that freshdesk exists
• Training
  1. Upcoming trainings
  2. Office hours (Ask the Helpdesk)
     • Will start scheduling these at more regular times of the month
     • We are open to scheduling a meeting with you anytime. If you can’t attend the specific hours we have set or you have a more urgent question, just let us know and we can schedule 1:1 time
  3. Consider requiring ShelterPoint for your staff
     • Lots of errors lately                                 
• Business Objects – Carly 
  1. How to get there
  2. Settings
  3. Trainings posted on FreshDesk
  4. If you encounter a bug, please email us and let us know:
     • What report you ran
     • What browser you were using
     • What the specific issue was (screenshots appreciated!)
     • Whether you ran the report as View (clicked on the title) or Schedule (3 dots à Schedule) 
• Auto Exits – Melissa 
  1. Case is submitted, list of projects will be auto exited 06/30/2000

1st PLACE - Family Access Center [CDBG]     3250

1st PLACE - First Place Kids [SHAP]       6381

CCS - Eugene Community Service Center  [CDBG] [CSBG]  3272

CCS - Springfield Community Service Center [CDBG] [CSBG] 3269

CCS - Springfield CSC (Just Pantry) based on Srv       3269

CCS - Springfield CSC (non Pantry) based on Srv       3269

CCS -   G Street OASIS [CDBG] 5233

CCS - Thurston Food Pantry     7129

CLA - Access to Services         3616

CLA - Rural Latinx Access to Services [CSBG-CV] 7231

COMMSH - Food Pantry [CSBG] 3240

COMMSH - So Lane Community Service Ctr [CSBG]  3237

FLC - The Dining Room  3263

RN – In-Home Outreach for Parents [CDBG] 4660

LC – Veteran By-Name List 5132

LG - New Roads Day Access   3298

PB - Preschool Family In-Home Education 3289

SOS - West Lane Community Service Center [CSBG] 3245

SVDP-L - Eugene Food Room  3252

SVDP-L - Eugene Service Station [CDBG] [SHAP] 3251

SVDP-L - Social Services 4544

UWCDC- Oakridge Food Pantry 3337

• Next Meeting 
  1. If you would like to add discussions or agency updates or processes to a future meeting please email Melissa.  
  2. August the next meeting
  3. Doodle poll will be sent soon