Managing User Access and Passwords

TABLE OF CONTENTS

• Accessing User Admin
• User is Locked Out (Reset Password)
• Changing Passwords
• Inactive Users
• Reactivating Former Users (Lost License)

Agency admins have the ability to manage their agency's users in User Admin.

Accessing User Admin

Click on Admin in the left menu. Then click on the User Admin button to access user settings.

A search bar will appear. You can search for an individual user, or leave the search bar blank to show all of your agency's users. You will be able to see each user's role (Access Level), whether their account is currently active, and if they have an ART license. Click the pencil icon next to the user's username or click directly on their username to make any changes.

User is Locked Out (Reset Password)

Before you reset someone's password, make sure they are actually locked out. You can tell whether they are locked out by looking at their Consecutive Bad Logins. If the number of Consecutive Bad Logins is 0, wait to reset the user's password. They are probably either using the wrong website to login, or they are using the wrong username.

If the user is locked out, click the Reset button next to the number of Consecutive Bad Logins to reset their number of login attempts.

Changing Passwords

If the user needs a new password, click Generate Password next to the Password field.

This will turn the Password field into a text box with a randomly generated password. You can erase this password and put a different password in the field as long as it meets the password requirements. Then click Save & Exit at the bottom of this section.

Inactive Users

When a user is no longer working for your agency, their status needs to be marked as Inactive as soon as possible. Users will be able to login and access the system until they are marked as inactive.

Change the user's status from Active to Inactive and then click Save. This will prevent the user from logging in. Remember to email the help desk after you have inactivated a user so we can fully remove that user's license.

Reactivating Former Users (Lost License)

Users will lose their license if they do not login for at least 40 days. Agency admins do not have the ability to give licenses, so these users will need to follow the Adding a New User process. They will also need to attend New User Orientation again if it has been at least 90 days since their last login.