If you are required to take a training, you must go here:
Don't see what you are looking for? Make a suggestion with a HelpDesk Ticket. If you are an agency admin and would like a specific training for your entire staff, please email us to set something up. More trainings are always being added, so check back often.
| Training: |  |
Stickers available for completing the escape rooms! Not into escape rooms but want the practice? Just click "Skip Intro" and complete the practice on the laptop. *If you would like to be able to complete it over time (ie. stop part way through and return to it later), please email the HelpDesk with the name of the course and you will be signed up through our Learning Hub website, which will allow you to start and stop a course at your leisure. (The Service Transaction escape room takes about 1 hour, while the rest are much shorter) |
Specific Skills |
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| Workflows |
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Fixing Errors |
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| Homelessness Prevention (HP) |
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HUD Verification Tables |
| Rapid Rehousing (RRH) |
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Interims |
Housing Move-In Dates | Permanent Supportive Housing (PSH) |  | |||
Length of Time Homeless |
LTH Using 3-yr History |
| Shelters Module (ES, PSH, TH) |
Workflow Practice | & Exit | |
Reading a Client Profile |
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| Members | ||
Service Transactions* |
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| Street Outreach (SO) |
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User Type |
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| Reports |
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Admin |
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| The Basics of Reporting |
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Admin Practice |
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| The Canned Reports: CAPER/APR/Clients Served |
| Correcting Errors on CAPER |
New User |
Date of Birth |
Enter a Client |
| Business Objects |
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Case Plans/Notes (HP, SO, ES, RRH) |
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| Reporting Tips |
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| Scheduling a Report |
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Quick Reference Guides:
Print these out to have something quick to refer to when you use these topics frequently.
Service Transactions  | Interim Reviews  | CAPER/APR  | |||
Emergency Shelter  | Homelessness Prev.  | Perm. Supp. Housing  | Rapid Rehousing  | Street Outreach
| Transitional Housing  |
| HMIS Quick Fix Changing a Project | HMIS Quick Fix Adding a Client after the household start date | HMIS Quick Fix Deleting a Service Transaction/ Voiding a Payment | HMIS Quick Fix Deleting an Exit Date | HMIS Quick Fix Deleting a Project Entry | HMIS Quick Fix Fixing a Head of Household Error (from the CAPER) |
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