Training Information and Ask the HelpDesk Dates

New User Orientation

New User Orientation is online. It is self-paced and available within a few days of signing a completed New User Agreement. After the form has been submitted, new users will be sent an email from LaneCountyHMIS containing login instructions and a course signup for New User Orientation. The orientation needs to be completed in 2 weeks or users will need to sign up again. New licenses are issued upon completion of the orientation course.

Other users who would like a refresher can email HSDHelpDesk@lanecountyor.gov. 

See What New User Orientation Covers for more information!

Ask the HelpDesk

Ask the HelpDesk is drop-in, so you can join at any time during the time block to get your HMIS questions answered or to give feedback to the HMIS team. This can be any question, no matter how big or small. We will split into breakout rooms if multiple agencies join at the same time. All sessions can be accessed through the same link. Find the link in the System News in HMIS.

Ask the HelpDesk will be from 9:00-11:00 am the 1st and 3rd Friday of each month, but may be rescheduled when there are holidays or scheduling conflicts. Final dates are posted here and in the System News:

• February 7, 9-11 am
• February 21, 9-11 am

Other Trainings

If your agency needs training or re-training on a topic, we are here to help! You can request a group training for your agency by emailing the Help Desk or submitting a ticket. We can also schedule one-on-one support for data entry and/or reports if you need it.

2025 Training Schedule

The yellow box highlights which month the training will occur. Once a date is determined, it will be located in the corresponding box. More information about each training will be emailed out prior to the training.