When there are major changes made to an article or a new guide is published, you will see it listed here. Minor updates to formatting or wording will not be included.
Remember that you can request a new article by emailing HSDHelpDesk@lanecountyor.gov or submitting a ticket. You can request changes to an existing article by contacting us or by responding "No" to the "Did you find it helpful?" question at the bottom of any article.
| Change | Description | Date |
| New Interactive Training - The Great CAPER Caper | This training starts you out with running a CAPER report. Then using the CAPER, you will find errors in the program entries and make the corrections to each client record. This is part of the Escape Room series. | 10/21/2024 |
| New Video - Permanent Supportive Housing Workflow | This video goes through what is involved in the Permanent Supportive Housing (PSH) workflow. | 10/11/2024/ |
| New Training- Length of Time Homeless using the 3-year Housing History | Interactive training that uses the 3-year housing history to help practice filling out the Length of Time Homeless section found on the assessments. | 9/11/2024 |
| New Article - Table of Contents | A table of contents listing all available articles on FreshDesk. This would be a good guide to browse if you are not sure exactly which topic you need. | 8/14/2024 |
| New Feature - Training Calendar | A calendar listing all the trainings currently available and the months in which each will be held is posted for 2024. | 8/2/2024 |
| New Training - Housing Move-In Dates | This interactive training is for PSH and RRH users who use interim reviews in order to enter housing move-in dates. | 8/1/2024 |
| New Guides - Workflow One-Sheeters | Workflow overviews formatted to give the important information about each workflow type (SO, ES, RRH, PSH, HP, TH). The new guides are located in the Quick Reference Guides section of the training page. | 7/30/2024 |
| New Video - Rapid Rehousing Workflow | This video goes through what is involved in the Rapid Rehousing (RRH) workflow. | 7/30/2024 |
| New Training - Reading a Client Profile | This interactive training is for all users to practice reading and understanding what is shown on a client profile, entry/exits, and service transactions to help determine eligibility in a program and to help make better decisions when helping a client. | 7/30/2024 |
| Article Update - Entering Data As (EDA) Mode | Updated EDA list of Provider / Projects. | 7-11-2024 |
| New Interactive Training- Shelters Module Training | This training will walk the user through using the Shelters module. Practice includes entering in a household, using the Enter Household Data button, minor changes in the HUD Verification tables, and exiting the household. | 4-17-2024 |
| New Article - DQ for YHDP Entry Assessments | This report checks that all assessment fields are complete for YHDP projects. | 4-3-2024 |
| New Article- RRH & PSH Enrollments and Move-In Dates | This article explains the Business Objects report for Rapid Rehousing (RRH) and Permanent Supportive Housing (PSH) projects. The report checks for possible errors with client enrollments and housing move-in dates (HMID). | 3-6-2024 |
| New Interactive Training- Agency Admin Practice | This interactive training is for new agency admins to practice using the WellSky navigation menu, and learn about the ESG CAPER and DQ for Entry Assessments report. | 2-29-2024 |
| New Article - Backdating a Shelter Stay | This article provides guidance on how to change a shelter stay to an earlier date without deleting the entry assessment information. | 1-30-2024 |
| New Article - Permanent Supportive Housing Workflow | This article provides guidance on how to complete the HMIS data entry process for clients enrolled in PSH projects. | 1-24-2024 |
| New Article - Shelter Stays DQ Report (Business Objects) | This article explains how to use the newly published Shelter Stays Data Quality Report in Business Objects. | 1-24-2024 |
| New Category - Training | This category housing articles related to training for HMIS. | 1-1-2024 |
| New Article - HMIS Training | This article contains training for HMIS, including videos and interactive practice. | 1-1-2024 |
| New Article - Scans Workflow | This article provides guidance on how to use the Scans workflow in WellSky to record services transactions for multiple clients at one time. | 12-7-2023 |
| Article update - Intake Forms | LC Coordinated Entry (CE) / Centralized Waitlist (CWL) Form updated to meet new FDA requirements as of 12/1/23. | 12-6-2023 |
| Article update - Intake Forms | Spanish Intake Forms now meet the FY24 Data Standards. | 11-28-2023 |
| New Article - Daily Unit Report (WellSky) | This article explains how to use the Daily Unit Report for Shelterpoint projects in WellSky. | 11-6-2023 |
| Article update - Intake Forms | Updated to match new FY24 data standards. New forms for PLUS - COC/ESG, PLUS - Street Outreach, and YHDP. | 10-10-2023 |
| Article update - DQ Report Abbreviation Guide | Updated to match new FY24 data standards, add instructions on how to match assessment questions with the Excel columns, and added a table with further descriptions. | 10-4-2023 |
| New article - Oct 2023 Data Standards Update: Race, Ethnicity, Gender, and Prior Living Situation Questions | This article explains the changes in the HMIS according to the new data standards requirement published October 1, 2023. Major changes: Race / Ethnicity / Gender / Translation Assistance. | 9-25-2023 |
| Article Updates - All | Starting 8/4, the HMIS staff is replacing all Freshdesk articles with new screenshots that match the new WellSky design. | 8-4-2023 |
| New article - ALL IN / EO Rapid Re-housing Workflow | This article is for All In (Executive Order-funded) Rapid Re-housing projects. It is not for Rehousing Street Outreach or Rehousing Diversion. | 7-28-2023 |
| New article - All In / EO Prevention Projects Workflow | This article is for All In (Executive Order-funded) Prevention projects | 6-30-2023 |
| Article update - Service Type Table | Updated specific HMIS requirements for services depending on type. | 6-29-2023 |
| Report update - Street Outreach Workflow and PATH Workflow | A new, easier-to-run Street Outreach report has been published! The instructions on this report are in the reports section of both workflows. | 12-9-2022 |
| New article - How is HMIS Data Used? (Tableau) | This article links to HSD's public Tableau page and explains how HMIS data is represented in Tableau dashboards | 9-26-2022 |
| New article - RRH & PSH Training Recording | Uploaded recording and slides from training on 7-22 | 7-22-2022 |
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